hird-Party Add-Ins Causing WPS Presentation to Crash

When opening or using WPS Presentation (PPT), if it prompts third-party add-in crashes, program crashes, or unresponsiveness, this is usually caused by third-party add-in compatibility issues, file corruption, or add-in interference.

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Solution

By deleting abnormal third-party add-ins, you can quickly resolve most crash issues. The specific steps are as follows:

1. Open any blank presentation in WPS Presentation.

2. Click the Tools tab in the top menu bar.

3. In the dropdown menu of the Tools tab, find and click Add-ins to open the add-in management dialog.

4. In the add-in management dialog, select the third-party add-in causing the crash, and click the Uninstall or Delete button in the dialog.

5. If the corresponding add-in causing the crash is not displayed in the dialog, you can open the folder to perform a full disk search and enter the add-in path to delete it.

• Add-in files are usually in .dll format (such as wppapi.dll, etc.). After finding it, right-click and select Delete, then restart WPS Presentation to verify whether the issue is resolved.

6. After deletion, close all WPS windows and restart the program to use it normally.

Additional Troubleshooting Suggestions

If crashes still occur after deleting third-party add-ins, you can further investigate using the following suggestions:

1. Check for any missed third-party add-ins,  repeat the steps above for investigate and delete third-party add-ins and confirm that all non-official add-ins have been deleted.

2. If you need to use a certain third-party add-in, you can contact the add-in developer to obtain an add-in compatible with the current WPS Presentation version, and then try using it after installation.

3. Regularly update WPS to the latest version to reduce compatibility conflicts and lower the probability of crashes.

Still Unable to Resolve?

1. Restart your computer, close all background-running software, and try opening WPS again.

2. Create a new blank presentation. If it can be created normally, it means the original document may have abnormalities. You can copy the content from the original document to the new document.