How to cancel and restart a subscription
Windows
Android
iPhone&iPad
1. Cancel a subscription
You can cancel your auto-renewal subscription on the Subscription Management Center page in WPS Office. To cancel a subscription, perform the following steps:
Step 1: Sign in to the Subscription Management Center of WPS Office (https://www.wps.com/subscription/) with the account used to purchase your subscription.
Step 2: In the My Subscription module, find the subscription plan that you want to cancel. If Auto-renewal is enabled is turned on for the subscription, slide the switch to the left to disable the auto-renewal feature.
Notes: 1. Select a Premium type that you want to cancel, such as WPS Premium or Template Premium. The following figure displays the comparisons of benefits between these features.
2. If Auto-renewal is enabled is turned on for a subscription, you can cancel the subscription. If Auto-renewal is disabled is turned on for a subscription, the subscription has been canceled or expired. The system will not continue to charge you automatically for the subscription. 3. If you purchase a one-time subscription plan, you will not be automatically charged after it expires. In this case, you do not need to cancel the subscription, and the subscription will not be displayed in the My Subscription module. |
Step 3: Click Confirm. After the subscription is canceled, Auto-renewal is disabled is turned on.
(If the subscription status is not updated, you can refresh the page and view the status.)
In the end, if your subscription still cannot be canceled, send your order number and WPS Office user ID to the customer service. We will help you cancel the subscription.
Tips: 1. Find your user ID on the PC:
2. Find your order number: Sign in to theSubscription Management Center of WPS Office. (https://www.wps.com/subscription/) View your order number in the My Orders module, or view the order number in the payment success email sent by the WPS Office Team from the email address bound to your payment account. The email may be titled Thank you for your payment. |
2. Restart a canceled or expired subscription
We are sorry that the canceled or expired subscriptions cannot be restarted. If you want to continue to enjoy Premium benefits, you can open WPS Office on your Windows client, click the avatar in the upper-right corner, and click the desired Premium type to purchase the subscription again.
Notes: You cannot purchase a Premium subscription if you already have a valid Premium subscription. In this case, you can purchase the Premium subscription again until the existing Premium subscription expires. |
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