Guide to Using Rating Scale Question Feature in Forms

Feature Summary

Rating scale questions are commonly used to assess user satisfaction, NPS, scoring, and other scenarios. You can set the starting value and maximum value, and respondents evaluate by selecting a scale level.

Feature Description

Feature Dimension	Description
Membership Restriction	No membership restriction
Version Restriction	No version restriction

Operation Steps

Adding a Rating Scale Question

Feature Entry
"Edit" tab → "Question Type" → "Rating Scale" button

1. Click the top "Edit" tab
2. Expand the "Question Type" area in the left panel
3. Click the "Rating Scale" button to add a rating scale question to the form
4. Enter the question content in the question editing area, such as "Please rate"

Setting the Scale Type

Feature Entry
Rating Scale Question → "Scale Settings" → "Scale Type" option

1. Click the added rating scale question
2. In the right-side "Scale Settings" panel, click the "Scale Type" option
3. Select the scale type: "Satisfaction", "Agreement", "Willingness", "Conformity", "Likelihood", or "Custom"

Setting the Scale Levels

Feature Entry
Rating Scale Question → "Scale Settings" → "Level Settings" option

1. Click the added rating scale question
2. In the right-side "Scale Settings" panel, click the "Level Settings" option
3. Select the number of levels, such as "5", "6", "8", etc.

Setting the Starting Value

Feature Entry
Rating Scale Question → "Scale Settings" → "Starting Value" option

1. Click the added rating scale question
2. In the right-side "Scale Settings" panel, click the "Starting Value" option
3. Set the starting value of the scale, such as starting from "1" or "0"

Enabling Custom Scores

Feature Entry
Rating Scale Question → "Scale Settings" → "Custom Score Value" → "Enable Custom Score" toggle

1. Click the added rating scale question
2. In the right-side "Scale Settings" panel, click the "Custom Score Value" option
3. Turn on the "Enable Custom Score" toggle
4. Click the "Confirm" button to save the settings
5. After enabling, you can customize the score value of scale items, with a maximum not exceeding 100

FAQ

Q1: What scale types are supported for rating scale questions?

• Solution: Types such as Satisfaction, Agreement, Willingness, Conformity, and Likelihood are supported. You can also select "Custom" to configure it yourself.

Q2: How to set the number of scale levels?

• Solution: Click the rating scale question, click "Level Settings" in the "Scale Settings" panel, and select the desired number of levels (such as 5, 6, 8).

Q3: How to customize the score value of scale items?

• Solution: Click the rating scale question, click "Custom Score Value" in the "Scale Settings" panel, turn on the "Enable Custom Score" toggle, and you can customize the score value of scale items, with a maximum not exceeding 100.

Notes

• Rating scale questions are suitable for satisfaction surveys, NPS evaluation, scoring, and other scenarios
• You can set the starting value and maximum value to meet different scoring needs
• After enabling custom scores, you can set different score values for each scale item