Guide to Using Matrix Scale Feature in Forms Exams

Feature Summary

Matrix Scale lists multiple items together for scoring, NPS surveys, or satisfaction surveys. It is commonly used in scenarios such as "voting campaigns," where respondents evaluate items by selecting levels row by row.

Feature Description

Feature Dimension	Description
Member Limit	No member limit
Version Limit	No version limit

Operating Steps

Add Matrix Scale

Feature Entry
"Edit" tab → "Other Question Types" range → "Matrix Scale" button

1. Click the Edit tab.
2. In the question type panel on the left, expand the "Other Question Types" range.
3. Click the "Matrix Scale" button to add a matrix scale question to the exam.
4. Enter the question content in the question editing area, such as "Please rate."
5. The scale provides level options from "Very Dissatisfied" to "Very Satisfied," and respondents evaluate items by selecting levels row by row.

Set Scale Type

Feature Entry
"Matrix Scale" question → "Scale Settings" panel → "Scale Type" dropdown list

1. Click the added matrix scale question.
2. In the "Scale Settings" panel on the right, click the "Scale Type" dropdown list.
3. Select the desired scale type: "Satisfaction" (default), "Agreement", "Willingness", "Conformity", "Possibility", or "Custom".

Set Levels

Feature Entry
"Matrix Scale" question → "Scale Settings" panel → "Level Settings" dropdown list

1. Click the added matrix scale question.
2. In the "Scale Settings" panel on the right, click the "Level Settings" dropdown list.
3. Select the number of levels (default is "5"): "2", "3", "4", "5", "6", "7", "8", or "9".

Set Starting Value

Feature Entry
"Matrix Scale" question → "Scale Settings" panel → "Starting Value" input box

1. Click the added matrix scale question.
2. In the "Scale Settings" panel on the right, find the "Starting Value" input box.
3. Enter the starting value (default is "1"). Once set, each level will increase incrementally from this value.

Custom Score Values

Feature Entry
"Matrix Scale" question → "Scale Settings" panel → "Custom Score Values" option

1. Click the added matrix scale question.
2. In the "Scale Settings" panel on the right, click the "Custom Score Values" option (disabled by default).
3. In the pop-up "Custom Scores" dialog box, turn on the "Enable Custom Scores" switch.
4. Enter custom score values for each level in the scale item score input boxes, up to a maximum of 100.
5. Click the "OK" button to complete the settings; to discard changes, click the "Cancel" button.

FAQ

Question 1: What scenarios are matrix scales suitable for?

• Solution: Matrix scales are suitable for multi-dimensional rating scenarios, such as satisfaction surveys, NPS surveys, and voting campaigns, where multiple items can be listed together for respondents to rate row by row.

Question 2: How do I set the levels of a scale?

• Solution: Click the matrix scale question, click the "Level Settings" dropdown list in the "Scale Settings" panel, and select the desired number of levels. It supports 2 to 9 levels, with 5 levels as the default.

Question 3: How do I customize the score for each level?

• Solution: Click the matrix scale question, click the "Custom Score Values" option in the "Scale Settings" panel, turn on the "Enable Custom Scores" switch in the pop-up "Custom Scores" dialog box, enter the score values for each level, and click "OK". The maximum score cannot exceed 100.

Notes

• The Matrix Scale is located in the "Other Question Types" area on the left panel of the "Edit" tab.
• It supports switching scale types (Satisfaction, Agreement, Willingness, Conformity, Possibility, and Custom). Levels support 2 to 9 levels, with 5 levels as the default.
• Custom score values cannot exceed 100.