Guide to Using Rating Scale Feature in Forms

Feature Summary

Rating scale questions are commonly used to evaluate user satisfaction/NPS/scoring. You can set the starting value and maximum value, and configure features such as scale type, scale level, starting value, and custom score values.

Feature Description

Feature Dimension	Description
Membership Restriction	No membership restriction
Version Restriction	No version restriction

Operation Steps

Add a Rating Scale Question

Feature Entry
「Edit」 tab → 「Advanced Question Types」 → 「Rating Scale」 button

1. Click the top 「Edit」 tab
2. Expand the 「Advanced Question Types」 area in the left panel
3. Click the 「Rating Scale」 button to add a rating scale question to the form

Set Scale Type

Feature Entry
Rating Scale Question → 「Scale Settings」 → 「Scale Type」 dropdown menu

1. Click the added rating scale question
2. In the 「Scale Settings」 panel on the right, click the 「Scale Type」 dropdown menu
3. Select the scale type: 「Satisfaction」, 「Agreement」, 「Willingness」, 「Conformity」, 「Likelihood」, or 「Custom」

Set Scale Level

Feature Entry
Rating Scale Question → 「Scale Settings」 → 「Scale Level Setting」 dropdown menu

1. Click the added rating scale question
2. In the 「Scale Settings」 panel on the right, click the 「Scale Level Setting」 dropdown menu
3. Select the number of scale levels: 2, 3, 4, 5, 6, 7, 8, or 9

Set Starting point

Feature Entry
Rating Scale Question → 「Scale Settings」 → 「Starting point」 input box

1. Click the added rating scale question
2. In the 「Scale Settings」 panel on the right, click the 「Starting point」 input box
3. Enter the starting value of the scale (e.g., 1)

Set Custom Score Values

Feature Entry
Rating Scale Question → 「Scale Settings」 → 「Custom Score Values」 option

1. Click the added rating scale question
2. In the 「Scale Settings」 panel on the right, click the 「Custom Score Values」 option
3. In the pop-up panel, enable the 「Enable Custom Scores」 toggle
4. Set custom score values for each scale level (maximum value cannot exceed 100)
5. Click the 「Confirm」 button to complete the settings

FAQ

Q1: What scenarios are rating scale questions suitable for?

• Solution: Rating scale questions are suitable for evaluating user satisfaction, NPS surveys, scoring, and other scenarios, allowing you to quickly collect user evaluation data.

Q2: What options are available for scale types?

• Solution: The scale type supports six types: Satisfaction, Agreement, Willingness, Conformity, Likelihood, and Custom. You can choose based on your actual needs.

Q3: How to customize the score value for each scale level?

• Solution: In the 「Scale Settings」 panel, click 「Custom Score Values」, enable the 「Enable Custom Scores」 toggle, and then you can set custom score values for each scale level, with a maximum value not exceeding 100.

Notes

• Scale level setting supports 2-9 levels; you can choose the appropriate number of levels based on your actual needs
• The starting value defaults to 1 and can be modified as needed
• Custom score values cannot exceed 100; please set them reasonably