Guide to Using the Chain Form Matrix Scale Feature

Feature Summary

Matrix scale questions combine multiple evaluation dimensions into a single question. Respondents evaluate by selecting levels row by row. This is suitable for multi-dimensional rating scenarios, such as satisfaction surveys and 360-degree evaluations.

Feature Description

Feature Dimension	Description
Member Limit	No member limit
Version Limit	No version limit

Steps

Add a Matrix Scale Question

Feature Entry
Edit tab > Advanced Question Types > Matrix Scale button

1. Click the Edit tab at the top.
2. In the left panel, expand the Advanced Question Types area.
3. Click the Matrix Scale button to add a matrix scale question to the Group Form.
4. Enter the question content in the question editing area.
5. The scale ranges from "Very Dissatisfied" to "Very Satisfied", and respondents select their level.

Set Scale Type

Feature Entry
Matrix scale question > Scale Settings > Scale Type option

1. Click the added matrix scale question.
2. In the Scale Settings panel on the right, click the Scale Type option.
3. Select a type: Satisfaction, Agreement, Willingness, Custom, etc.

Set Range

Feature Entry
Matrix scale question > Scale Settings > Range

1. Click the added matrix scale question.
2. In the Scale Settings panel on the right, click the Range option.
3. Select the number of levels, such as 5, 6, or 8.

Set Starting Value

Feature Entry
Matrix scale question > Scale Settings > Starting Value option

1. Click the added matrix scale question.
2. In the Scale Settings panel on the right, click the Starting Value option.

Enable Custom Scores

Feature Entry
Matrix scale question > Scale Settings > Custom Score Value > Enable Custom Scores switch

1. Click the added matrix scale question.
2. In the Scale Settings panel on the right, click Custom Score Value.
3. Turn on the Enable Custom Scores switch.

FAQ

Question 1: What scenarios are matrix scale questions suitable for?

• Solution: Matrix scale questions are suitable for multi-dimensional rating scenarios, such as satisfaction surveys, 360-degree evaluations, and product reviews.

Question 2: How do I set the levels of the scale?

• Solution: Click the matrix scale question, click Level Settings in the Scale Settings panel, and select the desired number of levels.

Question 3: What is the difference between matrix scale questions and standard scale questions?

• Solution: Matrix scale questions combine multiple evaluation dimensions into a single question, while standard scale questions evaluate a single dimension. Matrix scale questions are more space-saving.

Notes

• Matrix scale questions are suitable for unified rating across multiple dimensions.
• Custom level quantities and scale types are supported.