Guide to Using Likert Scale Question Feature in Group Form in Forms on Desktop

Feature Summary

Likert scale questions are commonly used to evaluate user satisfaction, NPS, ratings, and other scenarios. You can set the starting value and maximum value, and respondents evaluate by choosing a scale level.

Feature Description

Feature Dimension	Description
Member Limit	No member limit
Version Limit	No version limit

Steps

Add a Likert Scale Question

Feature Entry
"Edit" tab -> "Advanced Question Types" -> "Likert Scale" button

1. Click the "Edit" tab at the top.
2. In the left panel, expand the "Advanced Question Types" area.
3. Click the "Likert Scale" button to add a Likert scale question to the Group Form.
4. Enter the question content in the question editing area, such as "Please rate".
5. The scale ranges from "Very Dissatisfied" to "Very Satisfied", and respondents choose a scale level.

Set Scale Type

Feature Entry
Likert scale question -> "Scale Settings" -> "Scale Type" option

1. Click the added Likert scale question.
2. In the right "Scale Settings" panel, click the "Scale Type" option.
3. Choose: Satisfaction/Agreement/Willingness/Compliance/Likelihood/Custom

Set Scale Level

Feature Entry
Likert scale question -> "Scale Settings" -> "Scale Level Settings" option

1. Click the added Likert scale question.
2. In the right "Scale Settings" panel, click the "Scale Level Settings" option.
3. Choose the number of scale levels, such as 5, 6, 8, etc.

Set Starting Value

Feature Entry
Likert scale question -> "Scale Settings" -> "Starting Value" option

1. Click the added Likert scale question.
2. In the right "Scale Settings" panel, click the "Starting Value" option.

Enable Custom Scores

Feature Entry
Likert scale question -> "Scale Settings" -> "Custom Score Values" -> "Enable Custom Scores" switch

1. Click the added Likert scale question.
2. In the right "Scale Settings" panel, click "Custom Score Values".
3. Turn on the "Enable Custom Scores" switch.

FAQ

Question 1: What scale types are supported by Likert scale questions?

• Solution: Types such as satisfaction, agreement, willingness, compliance, and likelihood are supported. You can also choose "Custom" to set your own.

Question 2: How do I set the number of scale levels for a Likert scale?

• Solution: Click the Likert scale question, click "Scale Level Settings" in the "Scale Settings" panel, and choose the desired number of scale levels.

Question 3: How do I customize the score values for scale items?

• Solution: Click the Likert scale question, click "Custom Score Values" in the "Scale Settings" panel, and turn on the "Enable Custom Scores" switch.

Notes

• Likert scale questions are suitable for satisfaction surveys, NPS evaluations, ratings, and other scenarios.
• Starting values and maximum values can be set to meet different rating needs.