Guide to Using the Smart Form Scale Question Feature

Feature Summary

Scale questions are commonly used to assess user satisfaction, NPS, or ratings. You can set a starting value and maximum value, allowing respondents to evaluate by selecting from levels ranging from "very dissatisfied" to "very satisfied."

Feature Description

Feature Dimension	Description
Membership Restrictions	No membership restrictions
Version Restrictions	No version restrictions

Operating Steps

Adding a Scale Question

Access Path"Edit" tab → "Advanced Question Types" → "Scale Question" button

1. Click the "Edit" tab at the top
2. Expand the "Advanced Question Types" section in the left panel
3. Click the "Scale Question" button to add a scale question to the poll
4. Enter the question text in the question editing area, for example, "Please rate"
5. The scale ranges from "Very Dissatisfied" to "Very Satisfied", allowing respondents to select their level of satisfaction

Set Scale Type

Access PathScale Question → "Scale Settings" → "Scale Type" option

1. Click on the added scale question
2. In the right-hand "Scale Settings" panel, click the "Scale Type" option
3. Choose from: Satisfaction / Agreement / Willingness / Fit / Likelihood / Custom

Set Range

Access Path
Scale Question → "Scale Settings" → "Range"

1. Click on the added scale question.
2. In the right-hand "Scale Settings" panel, click the "Range" option.

Set Starting Value

Access PathScale Question → "Scale Settings" → "Starting Value" option

1. Click on the added scale question
2. In the right-hand "Scale Settings" panel, click the "Starting Value" option

Enable Custom Scoring

Feature Access PathScale Question → "Scale Settings" → "Custom Score Values" → Toggle "Enable Custom Scoring"

1. Click on the added scale question
2. In the right-hand "Scale Settings" panel, click "Custom Score Values"
3. Turn on the "Enable Custom Scoring" toggle

Frequently Asked Questions

Q1: What types of scales are supported for scale questions?

• Solution: Supports satisfaction, agreement, willingness, conformity, likelihood, and other types. You can also choose "Custom" to set your own options.

Q2: How do I set the number of scale levels?

• Solution: Click on the scale question, then in the "Scale Settings" panel, click "Level Settings."

Q3: How do I customize the score values for each scale item?

• Solution: Click on the scale question, then in the "Scale Settings" panel, click "Custom Score Values," and turn on the "Enable Custom Scoring" switch.

Notes

• Scale questions are suitable for surveys such as satisfaction assessments, NPS evaluations, and scoring.
• You can set starting values and maximum values to meet different scoring requirements.