Guide to Using Questionnaire Scale Question Feature in Forms

Feature Summary

Likert scale questions are commonly used to evaluate user satisfaction, NPS, or ratings. You can set the starting value and maximum value. This is a common questionnaire question type where respondents rate by clicking numeric buttons.

Feature Description

Feature Dimension	Description
Member Limit	No member limit
Version Limit	No version limit

Steps

Add a Likert Scale Question

Entry
Edit tab > Common Questions > Likert Scale button

1. Click the Edit tab at the top.
2. Expand the Common Questions area in the left panel.
3. Click the Likert Scale button to add a Likert scale question to the questionnaire.
4. The default question is Please Rate. Respondents rate by clicking numeric buttons.

Set Scale Type

Entry
Likert Scale > Scale Settings > Scale Type drop-down list

1. Click the added Likert Scale question.
2. Click the Scale Type drop-down list in the Scale Settings panel below.
3. Select a scale type: Satisfaction (default), Agreement, Willingness, Conformity, Probability, or Custom.
4. Selecting different types will automatically update the label text on both ends.

Set Scale Level

Entry
Likert Scale > Scale Settings > Scale Level drop-down list

1. Click the added Likert Scale question.
2. Click the Scale Level drop-down list in the Scale Settings panel below.
3. Select the number of levels (such as 2-9). The default is 5.
4. The scale level determines the number of rating buttons.

Set Starting Value

Entry
Likert Scale > Scale Settings > Starting Value input box

1. Click the added Likert Scale question.
2. Find Starting Value in the Scale Settings panel below.
3. Enter the starting value. The default is 1.

Custom Score Values

Entry
Likert Scale > Scale Settings > Custom Score Values option

1. Click the added Likert Scale question.
2. Click Custom Score Values (currently Off) in the Scale Settings panel below.
3. Turn on the Enable Custom Scores switch in the Custom Scores dialog box that appears.
4. Once enabled, you can customize the score value for each scale item, up to a maximum of 100.
5. The score value for each level item can be set independently. Click OK to save.

FAQ

Question 1: What is the difference between Likert scale questions and rating questions?

• Solution: Likert scale questions display numeric buttons (1, 2, 3...), while rating questions display star icons. Likert scale questions support custom ranges and scale types.

Question 2: What scale types are available?

• Solution: It supports types such as satisfaction, agreement, willingness, conformity, probability, and custom. Different types automatically match labels on both ends.

Notes

• Likert scale questions are suitable for satisfaction surveys, NPS evaluations, and other scenarios.
• Custom score values cannot exceed 100.